You may remember that 2 weeks ago I wrote about the mix up on my power supply and ac cord that was returned with my console.  I called that night and was told that a replacement would be sent within 3-5 business days.

Well, it's TWO WEEKS LATER and I still don't have it.  So I call up support again and have to deal with that dumbfuck AI, Max before finally getting someone on the line.

Twenty minutes later...I still don't have resolution to this.  Apparently, it had been kicked up to a supervisor who will "handle" the issue.  I should receive a phone call within 24-48 hours.  WTFO?  You morons can't even send out a matching power supply and AC cord in the first place and then can't even send a MOTHER FUCKING REPLACEMENT within 2 weeks?  Really?  I cannot believe this incompetence and sheer lack of customer service.  Fix the problem when you told me you'd fix the problem, not 2+ weeks later. 

I just got my 360 back from repair today.  Hooray.  But wait...

I had to send in the power supply as well.  I open up my box.  I actually got my own 360 back this time.  But the power supply is the problem again.  Here's why...you see, it comes in two pieces: 1) the brick and 2) the cord that plugs into the wall.  Here's the problem: the brick has three prongs and a little tab for fit; the cord has two prongs and no notch to fit into the brick.  So I can't actually use my 360 because someone failed to check and see if the plug and the brick were compatible.  Genius.

I call support and it takes over 1/2 an hour to resolve this.  I had to repeat myself three times on what the problem was because the guy didn't understand.  I'm on hold for 1/2 the time as someone walks him through the process.  He can't write down numbers correctly and I repeat and correct the guy 3 times on my console's serial number.  Twice on my address.  What in the hell takes so long?

Update: Picture added.  3-5 business days to get the right thing back to me, for something that shouldn't have happened in the first place.  Customer service at its worst as this is an EASILY preventable mistake.