7 1/2 weeks to finally get a matching power supply and power cord.  I couldn't believe it when I opened up the box and both the power supply were in and they matched.

This morning, I received a follow up call from an American based customer support agent.  He apologized again and wanted to make sure I got what I was supposed to get.  I said yes and I explained to him that each time I called I was told that they could only send one (either a power cord or power supply).  He said that perhaps they were mistaken with the skus and it should have been able to send both out.  I said I could understand confusion once, but 5 times is not confusion.  It's incompetence.

To say the least, I'm not very happy with the customer support.  It took 7 1/2 weeks to get this resolved, countless phone calls, and lots of time wasted on hold and time wasted explaining the problem each time to some moron who assured me that they understood the issue and would solve it.  Each time (until the last) I was disappointed with the incompetence of the support people.  Twice I was told that something would be sent and twice these idiots did nothing.

7 weeks without a power cord.  Although, this time I'm "assured" that I will actually get it.  I'm told it's been shipped and I've received two phone calls from escalation people (people who natively speak English) that it's the right thing.

I remain skeptical, as usual.

Anyway, I'm told that this time they promise to send the right power cord.  And they apologize for any inconvenience.  Inconvenience?  7 weeks is an inconvenience to them?

Who knows when I'll receive this one.  Perhaps Wednesday when I'll just open up the package and it will not be the right thing.

I really think that MS needs to just fire just about everyone in their call centers.  Saving a few bucks can't be worth pissing off your customers.

Today, I received a package from the Xbox repair center.  I was really hoping that it would either be the correct power supply or correct power cord or both.

Imagine my disappointment.  Well, scratch that.  I expected that they'd fuck it up once again.  And now I have 3 completely useless power supplies for the 360 and one incompatible power cord. 

So once again, I have to talk to support.  Where, no doubt, I'll be promised that this time they'll fix it correctly.  For the record, this will be the FIFTH time I've been told that they'll fix it. 

The level of incompetence is unimaginable.